Help center

Everything you need to run Poomio on your own — setup, studying, parent accounts, plans and fixes for common issues.

Getting started

Create an account, onboard and take your first steps.

Progress & motivation

Score prediction, weak spots, streaks, XP and friends.

Parents & family

Link a student, track progress and manage their plan.

Plans & billing

Free limits, the 7-day trial, upgrades, cancelling and refunds.

Account & privacy

Settings, email, password, data and deleting your account.

Troubleshooting

Fixes for the most common issues.

Still stuck?

Send us a message and we’ll reply within one business day.

Contact support