Common issues and quick fixes

I paid but Pro is still locked

Reload the page once. Entitlements sync immediately after checkout, but an open tab can hold a stale state. If it persists after a reload and sign-out/sign-in, contact us with the payment date.

I did not get the confirmation or reset email

Check spam and promotions. Our emails come from notify.poomio.com. Wait a minute before requesting another, and make sure the address has no typo.

My daily limit reset at the wrong time

Limits reset at midnight in your device's local time zone. If you travel, the reset moves with you.

The page is blank or looks broken

Hard-refresh the page, then try a private window. An outdated cached version of the app is the usual cause.

My child's progress is not showing on my parent dashboard

Confirm the student account is linked from the parent dashboard, and that your child has answered at least a few questions — the dashboard needs some activity before it shows anything.