Refund & Cancellation Policy

Poomio Pro includes a 7-day free trial, one per account. You will not be charged during the trial. If you cancel before it ends, you pay nothing and your account returns to the Free plan.

• Cancel any time from Billing in the app, or from the Stripe customer portal.
• Cancellation stops future renewals; you keep Pro access until the end of the period you already paid for.
• Parents who pay for a linked student can cancel from the parent billing page.

• Monthly plan: because the 7-day trial lets you evaluate everything first, monthly charges are generally non-refundable once the period has started.
• Yearly plan: if you contact us within 14 days of the first annual charge and have not used the service substantially, we will refund that charge in full.
• Duplicate charges, billing errors or charges after a confirmed cancellation are always refunded in full.
• Approved refunds are returned to the original payment method, typically within 5-10 business days depending on your bank.

If a renewal payment fails, Pro features are suspended and the account returns to the Free plan. Updating your card in the billing portal restores access immediately.

Email support@poomio.com or use the contact form with the account email and approximate charge date. We respond within one business day.